What can we learn from the most popular show on Netflix now, The Queen’s Gambit? The…
Author: Serm
Messaging-based Automation: Transforming CX across Different Messaging Channels
How messaging-based automation transforms customer experience across different messaging channels? I shared this in Marketing Magazine‘s…
The 3 Key Stages to Build a Data-driven Customer Journey
What are the 3 key stages to build a data-driven customer journey? I shared this at…
How Our Jobs Will be Impacted by Artificial Intelligence
This FB Live with China Press (中國報) (the leading Chinese daily in Malaysia with 1.9 million…
Digital Marketing Trends Post COVID-19
I just moderated another webinar with the amazing panelists, including Charles Gregory, Nina Sharil Khan, and Tze Khay Voon,…
8TV Interview on Digital Transformation
Busy Monday morning for interview recording for 8TV News at Media Prima. I shared my views…
3 Reasons Why AT&T Explores Selling Xandr
Why is AT&T exploring selling its adtech unit, Xandr? There are three keys reasons: 1. AT&T…
Business B.A.R
Apart from my day job, this started my September – speaking to Rotary International members from…
Does Subscription Model Work for Publishers?
Can publishers still survive without a subscription model? Thanks to The Drum’s Shawn Lim for the interview so I…