2020: It’s a Wrap

Today’s radio interview at CITYPlus FM put an end to my speaking engagements, judging, and interviews…

Going Digital Means More Than Just Automation

It’s fun to be part of the panel discussion, ‘Helping Entrepreneurs Win – Going digital means…

The HTB’s Debate Competition Online

It’s fun to be invited as one of the judges for The HTB’s Debate Competition held…

The 10 Ways to Build a Data-driven Customer Journey

What are the 10 ways to build a data-driven customer journey? I was invited by IJM…

How Businesses Should Do and Navigate during this Difficult Time

I was having my first radio/FB/YouTube ‘combo’ live interview with Emily Ng at CityPlus FM, even…

3 Things We Can Learn from The Queen’s Gambit

What can we learn from the most popular show on Netflix now, The Queen’s Gambit? The…

Messaging-based Automation: Transforming CX across Different Messaging Channels

How messaging-based automation transforms customer experience across different messaging channels? I shared this in Marketing Magazine‘s…

The 3 Key Stages to Build a Data-driven Customer Journey

What are the 3 key stages to build a data-driven customer journey? I shared this at…

How Our Jobs Will be Impacted by Artificial Intelligence

This FB Live with China Press (中國報) (the leading Chinese daily in Malaysia with 1.9 million…

Digital Marketing Trends Post COVID-19

I just moderated another webinar with the amazing panelists, including Charles Gregory, Nina Sharil Khan, and Tze Khay Voon,…