Tag: Customer Journey

News

Offline to Online: How to Digitally Transform Your Retail Business & Drive In-Store Sales

August 17, 2021
Serm

Amazon AWS team successfully organized its Tech Talk Series episode 4 with the topic of “Offline…

Events

The 10 Ways to Build a Data-driven Customer Journey

November 26, 2020
Serm

What are the 10 ways to build a data-driven customer journey? I was invited by IJM…

Events

Messaging-based Automation: Transforming CX across Different Messaging Channels

October 28, 2020
Serm

How messaging-based automation transforms customer experience across different messaging channels? I shared this in Marketing Magazine‘s…

Events

The 3 Key Stages to Build a Data-driven Customer Journey

October 27, 2020
Serm

What are the 3 key stages to build a data-driven customer journey? I shared this at…

News

The Launch of Antsomi

June 3, 2020
Serm

Today, my partner, Dinh Le Dat, and I announced the launch of a new regional marketing…