3 Keys to Digital Transformation Success

Many companies are thinking about how to transform digitally as their businesses have been severely affected in the COVID-19 period.

What are the three keys to Digital Transformation (DX) Success?

I think they are People, Technology and Data:

1. People – Your organization needs to have team members with the right mindset, and they have to understand what Digital Transformation is and how it can help your business.

2. Technology – Implementing IT is not enough. It’s how to use digital and technology to solve the identified problems efficiently and effectively.

3. Data – All businesses will be data-driven in the future. With so, it’s important to unify your customer data to create a 360-degree view of customers so that you can provide a seamless omnichannel customer experience to them. Do it with the mindset of “start with customers, end with customers.”

I shared these in my recent interview with Astro AEC and the video as below:

https://www.facebook.com/astroaec/videos/1095363587511104/

What do you think? Do share your views if you think differently.

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