Many companies are thinking about how to transform digitally as their businesses have been severely affected in the COVID-19 period.
What are the three keys to Digital Transformation (DX) Success?
I think they are People, Technology and Data:
1. People – Your organization needs to have team members with the right mindset, and they have to understand what Digital Transformation is and how it can help your business.
2. Technology – Implementing IT is not enough. It’s how to use digital and technology to solve the identified problems efficiently and effectively.
3. Data – All businesses will be data-driven in the future. With so, it’s important to unify your customer data to create a 360-degree view of customers so that you can provide a seamless omnichannel customer experience to them. Do it with the mindset of “start with customers, end with customers.”
I shared these in my recent interview with Astro AEC and the video as below:
What do you think? Do share your views if you think differently.